Shipping & Returns

Shipping policy

All orders will be processed the same day if ordered before noon and the next working day if placed after noon.

2nd class delivery takes 3-5 business working days.

1st class delivery takes 1-2 business working days.

For International Shipping please allow for 3-10 working days.

*Please note; due to Coronavirus, these delivery dates may be extended by Royal Mail, this is out of our control.


This is subject to change during peak promotional periods.

Deliveries are made via Royal Mail unless over 4kg where another courier service will be used. 

If my supply of the products is delayed by an event outside of my control then I will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided I do this, I will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact me to end the contract and receive a full refund for any products you have paid for but not received.

Return & exchange policy

We want you to be happy with every purchase you make with JustJennifer.


If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 14 days.


Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please be advised that I am unable to take returns on products not purchased online at or from my JustJennifer Therapy Room.

Just Jennifer Ltd

Tel: +44(0) 7753 316 162