Frequently asked questions

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How do I track my order?

Track your most recent orders by visiting the My Orders page in the My Account section or click here. This is the easiest and fastest way to get the most current information regarding your orders. When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is dispatched you can track the delivery status of your order online with our courier. If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email. Please note, the courier may not post tracking information online for up to 24 hours after the order is dispatched. Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

Is it safe to use my credit card?

At, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

What is your returns policy?

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Shippimng & Returns Policy.

How do I apply an offer code

Applying an Offer Code - To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password. - Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions. NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. Troubleshooting - Please ensure you are signed into your account at the time of placing the order before entering the offer code. - Check that your order does not contain any sale items, new launches, gift sets, or limited edition items. - Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters. NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.


What is Microdermabrasion?

Microdermabrasion is a non-invasive superficial exfoliation treatment that removes the uppermost layer of dead skin cells (stratum corneum.) The two methods of microdermabrasion are crystal and diamond tip. JustJennifer Beauty used diamond tip.

How does microdermabrasion work?

Firstly, the skin is thoroughly cleansed and steamed. Steam softens the upper layers of skin and opens the pores. Using a handheld device, a mild abrasion will be targeted to specific areas of the skin. Simultaneously, the device will vacuum up any excess dead skin cells and trapped dirt while stimulating circulation to the epidermal layers of the skin. This drives nutrients and oxygen to the epidermis, which is void of blood vessels. The diamond tip is responsible for removing dead skin cells. This prevents bacteria and debris from being trapped under the surface and restores vibrancy to the skin. Combined, the treatment stimulates collagen and elastin production. It stimulates cellular regeneration and promotes blood flow to the epidermal layers of the skin.

What are microdermabrasion treatments good for?

Maintaining healthy skin or correcting fine lines and wrinkles, acne scars, hyperpigmentation (age spots and sun damage,) uneven skin tone, mild to moderate acne, oily skin, dull, lifeless skin, and aging skin.

How does microdermabrasion help acne?

Acne is a disease of the hair follicle and involves the sebaceous gland. Stress and other lifestyle factors cause sebum production to increase. When sebum is in excess, the calcium gradient is altered and stimulates the proliferation of cells. The abundance of new cells accumulate in the neck of the follicle. Additionally, acneic skin has a reduced ability to slough and exfoliate. The excess sebum plus the abundance of cells cause the follicle to become inflamed and engorged with bacteria. (Imagine a cork inside of a wine bottle.) As we age, we heal slower. MDA speeds up the healing process by exfoliating dead skin cells more aggressively than the body. Dirt and bacteria are no longer trapped under the surface. This reduces the number of breakouts that would normally occur. Pigmentation from acne break outs heal quicker because the treatment regenerates cells while removing the build up of skin. NOTE: microdermabrasion is not suitable for cystic acne.

How do I prepare for my microdermabrasion?

Discontinue use of any and all exfoliating agents 7 days prior to your MDA. Do not wax the week prior to a microdermabrasion and do not smoke. Discontinue use of NSAIDS 7 days prior to service. Avoid extreme contact with the sun for 7-14 days prior to treatment. Avoid scheduling an appointment if you are red or burned for 14 days.

What can microdermabrasion do for my skin?

Safe for all skin types (apart from cystic acne and excessive baggy skin), MDA is a slow and progressive process. Without removing pigment from the skin, it can improve uneven skin tone and issues with pigmentation. Working in the superficial layers of the skin, it can aid in the appearance of acne scars, fine lines and wrinkles, and skin texture. The treatment reduces build up of sebum and debris in the pores and can help reduce pore size over time. It also reduces acne breakouts and oil production. One of the best no-down-time anti aging treatments on the market, microdermabrasion promotes the production of collagen and elastin and actually helps thicken the skin.

How often can I have microdermabrasion?

This depends entirely on your skin. For reparative treatments, we recommend every 10-14 days. Lighter treatments can be received as soon as 7 days apart. For maintenance purposes, we recommend every 4 weeks. The skin cells naturally turn every 28 days. To ensure they proliferate (multiply) rapidly, we need to encourage the skin by removing the very top layer of skin (stratum corneum.) By removing this layer, the basal layer (where daughter cells are produced) will be forced to replicate the cells. This will promote collagen and elastin production and thicken the skin layers.

Can I go back to work after microdermabrasion?

You sure can! Your skin may appear flushed for a few hours after the service, but that will subside. The stimulation of blood flow to the upper layers of the skin causes the appearance of redness, and this is a good thing.

Can I wear makeup after microdermabrasion?

If you must, then you can but I personally do not recommend wearing makeup the day of service. My philosophy is to allow the skin to heal and breath. However, it will not harm the skin should you wear makeup after your treatment.

How do I take care of my skin after microdermabrasion?

Cleanse your skin with a gentle cleanser twice daily. Apply a moisturizer and always wear your sunscreen. Even if you are just going to and from your car. Avoid direct contact with the sun for the first 48 hours. Avoid exposure to the sun for the first 7 days. A broad spectrum (covering UVA and UVB rays) SPF 30+ must be worn. Discontinue use of exfoliating serums or scrubs for 7 days. Resume use of facial serums after 48 hours. Do not pick or scrub the skin! If you have any visible cellular regeneration (flakiness) apply more moisturizer and massage lightly during cleansing to help speed this process.

Who is not a candidate for microdermabrasion?

Clients with any of the following conditions should not receive MDA: active rosacea, fragile capillaries or vascular lesions, active onset of cystic acne (acne pustules), warts, uncontrolled diabetes, open sores, active herpes outbreak or susceptibility to breakouts. If you are/were on Accutane you must wait 6-12 months before a microdermabrasion.

Are there any risks with microdermabrasion?

The treatment is minimally invasive and safe. Most risks are a result of an unsanitary environment or implements. I will always be wearing gloves and using fresh gauze, sponges, and towels to cleanse the skin. The MDA tips are sterilized before and after use. In some instances with more sensitive individuals, light bruising, persistent redness, scabbing, or mild peeling can occur. T hese symptoms will heal without any long term damage to the skin.


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